Reference

Terms & Conditions For Your at866 Account

Our Terms & Conditions set the rules for opening, using and closing your at866 account in Indonesia.

Account rulesWallet recordsPolicy accessLocal-law check
at866 Terms & Conditions For Your at866 Account
POLICY HELP PATHS

Get Help With Terms & Conditions

A clear contact route helps when a clause affects your account or wallet status.

Account access If phone verification stops you reaching the account area, contact us from the support…
Wallet status For a DANA, OVO, GoPay or QRIS question, send the payment reference and date…
Policy request If you want a clause clarified or need to ask for an account-data change…
RECORDS AND SECURITY

How We Apply These Account Rules

The policy is designed to make account decisions traceable rather than surprising. We record the account details, wallet references and support exchanges needed to operate the service, then use access controls around…

Data handling

We use account, phone-verification and transaction details for access checks, payment matching, support replies and policy enforcement. We do not need your wallet password for a status request. Send only the details requested through our account support route.

Cookies

A browser cookie can keep your signed-in path available while you move from account access to the lobby. If you clear site data, change browsers or switch from mobile to desktop, the Terms & Conditions allow us to request phone verification again.

Account security

Keep your phone, password and account session private. We may ask for account-matching details before discussing a wallet record or changing profile data. Never send a password, wallet PIN or one-time code through chat or email.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account record must be connected to the account details supplied during the payment step. A mismatch can place the transaction on hold while we check ownership and reference data.

Retention

We retain account, transaction and support records for the period needed to operate the service, resolve disputes and meet applicable policy duties. The Terms & Conditions explain how a retention question can be sent to our support contact.

Change requests

To request a correction to your name, phone number or contact detail, use the account support route and state what is wrong. We may ask for an account-matching step before making a change, especially when a payment record is involved.

Terms & Conditions Questions Answered

These answers address the policy points you are most likely to check before opening an account. They cover eligibility, account ownership, payments, data requests and access changes without replacing the full Terms & Conditions. Read the complete policy before using the account, and contact us when a specific clause or transaction needs a direct answer.

You can open the Terms & Conditions from the legal or policy link on the at866 site before account access. The page covers account ownership, phone verification, payment matching, data handling and access decisions. Save the page address if you want to compare a later policy change.

Yes. The Terms & Conditions cover payment records made through DANA and QRIS, as well as OVO, GoPay, bank transfer and virtual account. Use payment details that match your account, keep the reference, and contact support if the displayed status does not match your receipt.

Phone verification connects the account request to the contact detail you supplied and helps us discuss account or wallet records with the correct person. The policy allows another check when you change device, clear cookies, alter profile data or ask about a payment reference.

The Terms & Conditions allow account access across supported browser paths, but a new device, cleared session or unusual sign-in can trigger verification. Log out on shared devices, keep your phone available, and follow the account prompts rather than creating a second profile.

We may pause the transaction while checking the account name, wallet reference, bank detail or receipt. Do not repeat the payment or send a password. Contact support with the reference and date so we can explain the status under the Terms & Conditions.

You can request a correction or ask how account data is handled through the policy contact route. State the phone or email on the profile and describe the requested change. We may verify ownership first, and some transaction records may need to remain for policy duties.

Yes. Access and eligibility depend on local law. You should use the service only where local law permits and stop if local rules do not allow the relevant account or category. Contact support if you need the policy wording for your location before opening an account.